Terms of Service

Welcome to The Royal Kellys. These Terms of Service (“Terms”) outline the conditions under which you may access our website, TheRoyalKellys.com (the “Site”), and purchase products from us.

By visiting or shopping on our Site, you agree to these Terms. If anything here doesn’t sit right with you, please don’t use the Site.

What We Offer

TheRoyalKellys.com is an online store offering handcrafted skincare and self-care products, made with carefully sourced, botanical ingredients. We also provide educational content for informational purposes only, none of which should be considered medical advice.

Using Our Site

We ask that you use our Site responsibly and lawfully. This includes:

• Providing accurate information when checking out.
• Respecting the rights and content of The Royal Family and others.
• Not attempting to interfere with the Site’s security, systems, or other users.

We don’t allow spam, bots, or any misuse of our content or systems.

Shopping With Us

Product Descriptions & Availability

We do our best to represent each product truthfully, including photos and descriptions. But because our products are handcrafted, there may be slight variations.

• Some items are made in limited quantities and may sell out.
• We reserve the right to discontinue or update products without prior notice.
• If an item becomes unavailable after you place an order, we’ll issue a full refund.

Prices & Payments

All prices are listed in USD. Prices and product availability are subject to change without notice.

• We reserve the right to correct any pricing errors — even after your order is placed.
• We accept payments via secure third-party processors like Stripe and PayPal. Your payment information is processed securely and not stored on our servers.

Processing & Cancellations

Orders are processed in 2–4 business days, unless otherwise noted. Orders can be modified or canceled within 12-24 hours of purchase. After that window, we can’t guarantee changes.

We reserve the right to cancel orders that appear fraudulent or in violation of these Terms.

Shipping & Delivery

We currently ship within the U.S. only, using USPS Priority Mail. Delivery usually takes 1–3 business days after shipping. Please double-check your address. We’re not responsible for lost or delayed packages due to address errors.

For full details, visit our Shipping Policy.

Returns & Refunds

We want you to love what you receive. Due to the nature of our products, returns aren’t always possible, but your satisfaction always is.

• If something’s not right, email us at orders@theroyalkellys.com.
• We’ll do our best to make it right with a refund, replacement, or store credit.
• Please see our Refund & Return Policy for full details.

Our Content & Intellectual Property

All text, images, videos, and branding on our Site are the property of The Royal Family and protected by intellectual property laws.

• You’re welcome to share our content by linking to it directly.
• You may not reuse, reproduce, or distribute our content without permission.

Disclaimer

Our products are made with care, but results may vary by individual. We don’t make medical claims, and our content is not a substitute for professional advice. Use of our products is at your own discretion and risk.

We are not liable for damages resulting from use of the Site or our products.

Privacy & Data

By using the Site and placing orders, you agree to the practices described in our Privacy Policy, which explains how we collect, store, and protect your data.

Changes to These Terms

We may update these Terms from time to time. When we do, we’ll post the changes here. Continued use of the Site means you accept the updated Terms.

Questions? If you have any questions or concerns, we’re here to help:

Email: orders@theroyalkellys.com

Website: TheRoyalKellys.com