Refund + Return

We want you to love every product. If something’s not right with your order, we’ll do our best to make it right.

Due to the nature of our small-batch, botanical products, returns aren’t always possible, but your satisfaction always is. Please email us at orders@theroyalkellys.com, and we’ll work with you to find a solution.

If your order arrived damaged or incorrect

Let us know within 5 days of delivery. Just send an email with your order number and a quick photo, and we’ll send a replacement or issue a refund, whichever you prefer.

If you changed your mind

If the product is unopened, unused, and still in its original packaging, we’re happy to accept a return within 14 days of delivery. Return shipping is on you, and we recommend using a trackable method.

Once we receive the product back in good condition, we’ll process your refund to your original payment method within 5-7 business days.

Cancellations

Need to make a change? Orders can be modified or canceled within 12–24 hours. After that, they may already be in production or transit—but reach out and we’ll do what we can.

Questions? Just send us a note at orders@theroyalkellys.com.

We read every message and are always here to help.