Privacy Policy
Welcome to The Royal Kellys. Your privacy matters deeply to us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit TheRoyalKellys.com (“the Site”) or make a purchase from us.
By using our Site, you agree to the terms described below. If you don’t agree, we kindly ask that you refrain from using the Site.
Information We Collect
We collect both personal and non-personal information to help us serve you better.
Personal Information
We may collect your name, email address, billing and shipping address, phone number, and payment details when you:
- Place an order
- Subscribe to our newsletter
- Contact us through forms or email
Payment Information
We do not store your full credit card information. Payments are securely processed through trusted providers like PayPal and Stripe.
Non-Personal Information
When you browse our Site, we may collect data such as your IP address, browser and device type, pages visited, time spent on site, and how you found us.
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate with you about your purchases
- Respond to your questions or concerns
- Improve the quality and functionality of our Site
- Prevent fraud and ensure a secure shopping experience
We will never sell or rent your personal information.
Cookies & Tracking
We use cookies to make your experience smoother and more personal. Cookies help us understand how visitors use our Site and remember your preferences. You can disable cookies in your browser, but some parts of the Site (like checkout) may not work properly.
Third-Party Services
To operate our business, we may use services like:
- PayPal and Stripe for secure payments
- USPS and other carriers for shipping
- Google Analytics, Meta Pixel, and Microsoft Clarity for understanding website use
- Email providers to send you updates and offers
- Embedded tools from social platforms like Instagram and TikTok
These partners may handle data according to their own privacy practices.
Data Retention
We keep your personal data only as long as necessary to:
- Complete your transactions
- Meet legal and tax obligations
- Resolve disputes
If you’d like us to delete your purchase history, email us at orders@theroyalkellys.com. We’ll honor your request where permitted by law.
Data Security
We take your privacy seriously. Our Site uses SSL encryption and secure, PCI-compliant payment processors. Only authorized team members can access personal data, and we update our systems regularly. Still, no system is 100% secure. If you believe your information has been compromised, let us know right away.
Your Rights
You may have rights under privacy laws to:
- Access your personal data
- Update incorrect information
- Request deletion of your information (with some legal exceptions)
- Opt out of emails or tracking
To make a request, just email us at info@theroyalkellys.com.
Children’s Privacy
Our Site isn’t intended for children under 13. We don’t knowingly collect their data. If you believe a child has shared information with us, please reach out so we can remove it.
Returns & Refunds
For returns, refunds, or cancellations, please see our Return & Refund Policy.
Policy Updates
We may revise this Privacy Policy from time to time. If anything major changes, we’ll share an update on our Site or via email.
Contact Us
If you have questions about your privacy or this policy, reach out any time:
Email: info@theroyalkellys.com
Website: TheRoyalKellys.com